FAQ
The Gem Couture - Frequently Asked Questions (FAQ)
General Questions
Q: What is The Gem Couture?
A: The Gem Couture is an online jewelry store specializing in unique, quality statement jewelry pieces. We aim to provide our customers with fashionable and eye-catching accessories that make a statement.
Q: Where is The Gem Couture located?
A: The Gem Couture is an online store based in Valencia, CA We operate entirely online to serve customers worldwide.
Ordering and Payment
Q: How do I place an order?
A: Simply browse our collection, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Diners Club), Amazon Pay, Apple Pay, Shop Pay, Venmo, Meta Pay, Google Pay and PayPal.
Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team at info@thegemcouture.com as soon as possible for assistance.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping rates and delivery times vary depending on the destination.
Q: How long will it take to receive my order?
A: Orders are processed within 2-3 business days. Delivery times vary by location:
- Domestic orders: 5-7 business days
- International orders: 10-15 business days
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be unworn and in their original condition. Please contact our customer service team to initiate a return.
Q: How do I return an item?
A: Contact our customer service team at info@thegemcouture.com with your order number and reason for return. We will provide you with return instructions.
Q: Can I exchange an item?
A: Yes, we offer exchanges for the same item in a different size or color, subject to availability. Please contact us to arrange an exchange.
Product Information
Q: What materials are used in your jewelry?
A: Our jewelry is made from high-quality materials, including sterling silver, gold-plated metals, and a variety of gemstones. Each product description provides detailed information about the materials used.
Q: How do I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, perfumes, and lotions. Store your pieces in a cool, dry place. For more detailed care instructions, please visit our Jewelry Care page.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@thegemcouture.com. We aim to respond to all inquiries within 24 hours.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we offer various promotions throughout the year. Sign up for our newsletter to stay informed about our latest deals and exclusive offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Discount codes cannot be combined with other offers or promotions.