FAQ
The Gem Couture - Frequently Asked Questions (FAQ)
General Questions
Q: What is The Gem Couture?
A: The Gem Couture is a lifestyle brand offering elegant jewelry and empowering essentials for everyday style. We began with handcrafted statement jewelry and have since expanded into chic apparel, cozy sweatshirts, stylish tote bags, and lifestyle pieces that help you feel comfortable, confident, and bold; no matter your size or style. Our mission is to combine luxury with comfort, allowing you to express your individuality effortlessly.
Q: Where is The Gem Couture located?
A: The Gem Couture is an online store based in Woodland Hills, CA We operate entirely online to serve customers within the United States.
Ordering and Payment
Q: How do I place an order?
A: Browse our collection, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Diners Club), Amazon Pay, Apple Pay, Shop Pay, Venmo, Meta Pay, Google Pay, PayPal, and Afterpay.
Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 24 hours of placing them. Please get in touch with our customer service team at info@thegemcouture.com as soon as possible for assistance.
Shipping and Delivery
Q: Do you offer international shipping?
A: No. Currently, we do not offer international shipping.
Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Delivery times vary by location:
- Domestic orders: 3-5 business days (5-7 for personalized items)
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be unworn and in their original condition. Please contact our customer service team to initiate a return.
Q: How do I return an item?
A: Please email our customer care team at info@thegemcouture.com with your order number and reason for return. If your package did not include return details, we’ll provide step-by-step instructions to make the process easy and hassle-free.
Q: Can I exchange an item?
A: Yes, we offer exchanges for the same item in a different size or color, subject to availability. Please contact us to arrange an exchange.
Product Information
Q: What materials are used in your products?
A: Our jewelry is crafted from high-quality materials, including sterling silver, gold-plated metals, and a variety of gemstones. For apparel and lifestyle items, we utilize premium fabrics, including cotton, satin, and durable canvas. Each product description provides detailed material information.
Q: How do I care for my jewelry and apparel?
A: To keep your jewelry looking its best, avoid exposure to water, perfumes, and lotion. Store pieces in a cool, dry place. For apparel, follow the care instructions provided on each product page; most items are machine washable for easy maintenance.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@thegemcouture.com. We aim to respond to all inquiries within 24 hours.
Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we offer various promotions throughout the year. Sign up for our newsletter to stay informed about our latest deals and exclusive offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Discount codes cannot be combined with other offers or promotions.